Current and Future Child Support Leaders Gather in Scottsdale for NCSEA

by Robbie Endris, Regional Manager, Child Support Services, Conduent Public Sector

As usual, we had a great time at the NCSEA Leadership Symposium. As a longtime supporter of NCSEA, Conduent was proud to be the Diamond Sponsor. Our team enjoyed connecting with colleagues, clients and child support experts from around the world, discussing how we can work together to meet the needs of the families we all serve.

A few highlights:

  • Yellow Bird Dancer

    The entertainment provided by the Yellow Bird Indian Hoop Dancers in the opening session was particularly impressive. NCSEA host cities make an effort to include something from the unique local culture, and attendees really enjoyed this glimpse into Navaho culture and tradition.

  • Another significant part of the opening session was the opportunity to hear from the newly-appointed Federal Office of Child Support Enforcement commissioner, Scott Lekan. Having only been on the job for about two weeks, this was his first speech to an international audience of child support leaders.  He told us to expect emphasis on three things during his tenure:  collaboration, communication, and efficiency at all levels.  As a former child support director from Arizona, he was warmly welcomed by the audience.
  • For the first time, we conducted an in-booth survey to get attendees’ opinions on their leadership experiences, ambitions and goals in the child support enforcement field. If you’d like a copy of the survey results, email us at
  • The Kathy Duggan Memorial Award is presented every few years to an extraordinary leader who makes significant contributions to advancing the mission and work of NCSEA. This year it was awarded to our own Scott Cade. Scott has served in numerous leadership positions over his years on the NCSEA board, and has been instrumental in the growth of NCSEA U as a tool for developing future generations of child support leaders. We know Scott as a positive force, always willing to tackle what needs to be done. We join NCSEA in applauding and appreciating his hard work.
  • Workshops focused on leadership, service delivery, international case processing, legal strategies, new federal rules, and judicial decisions rounded out the symposium. All sessions were well-attended.

All in all, the Leadership Symposium was a great success!  The networking that takes place between the sessions is as valuable as the sessions. The professional child support community maintains strong relationships. When we leave an outstanding conference like this one, we are always looking forward to the next opportunity to share our ideas and vision to support children and families.

As always, in between events, you can stay connected with us by subscribing to this blog or following us on Twitter at @ConduentGovServ. We’re already looking forward to WICSEC in September and next year’s Leadership Symposium – see you next August in Pittsburgh!

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