by Michael Bowers, President, Xerox Federal Solutions
At the ACQUIRE Conference and Expo next week in Washington, D.C., government leaders will gather to discuss ways to create, manage and run successful programs that improve the way citizens are served. Finding a better, faster and smarter way to work is at the heart of everything we do at Xerox. Through analytics, research and data we create efficiencies that improve the way work gets done so agencies can focus on their core objectives.
At the conference, Xerox will lead three educational sessions focused on the elements at the epicenter of every successful agency or program – superior customer care, an engaged workforce and efficient operations. We’ll share proven best practices and case study examples, and session attendees will walk away with actionable insight that can be applied to their agency. Details about each session include:
- Automation for Mass Personalization in Customer Service: Through advanced analytics, today’s customer care technologies can gather, understand and utilize caller information to build a customer profile that will adjust automatically based on past interactions with an individual. Through automation and analysis, this information efficiently enables mass personalization and a superior customer care experience that mirrors the expectations of today’s citizen.
- Learning & Development’s Role in Federal Succession Planning: As the “Silver Tsunami” looms, learning and development will help agencies manage succession planning challenges like recruitment, retention, knowledge transfer, and preparing the next generation of leaders. At the same time, agencies also need to navigate a major shift in the way today’s workers learn.
- Managing Your Documents and Maximizing Your Data: Data and document management holds tremendous power to enhance efficiency and streamline processes for an organization. The “distraction” of document and data management can be an opportunity to not only work more effectively but deliver enhanced services to constituents.
If you’re attending ACQUIRE, come check us out at these great sessions and hear for yourself about the changes agencies can make to deliver excellence – both internally within the workforce and externally with citizens. You can also find us on the EXPO floor at booth #1539.
Hope to see you there!