by Mark Wrigley, SVP of Sales, Xerox Federal Solutions
I’ve recently transitioned into a role to leading sales operations for Xerox Federal Solutions, and it’s an exciting time. Our public sector blog was just placed on FedTech’s list of the 50 Must-Read Federal IT Blogs, named among some of the top publications, agency sites and companies that share our passion for informing and educating our readers about what is happening in government today.
The Insights for Government Agencies blog is relevant for all sectors of government and helps readers learn how work can work better in the public sector. Here are some of the top government blog posts that have resonated recently with our local, state and federal readers.
- The Telecommuting Win-Win: Being able to work from home is not only a benefit to the employee who can avoid a long commute and stay in their pajamas; it is proven to enable increased sustainability and can help agencies avoid substantial productivity loss. This blog post highlights a variety of benefits from telecommuting and talks about technology that can make the process seamless.
- Learning to Invest in an Agency’s Most Valuable Asset: People: Millennials are taking over and now make up more than one-third of the U.S. workforce. While this shift can have many implications for government agencies, the key to success is ensuring that every employee has the tools they need to be successful and grow. How do you do that? Invest in your employees with ongoing education and training. Keep the four tips from this blog post in mind when designing a training program in your agency.
- Multi-Channel Customer Service: Better Quality, Higher Satisfaction: Customer service and satisfaction was a huge focal point in 2015 and will continue to be a hot topic in 2016. This post shows how a multi-channel approach to customer service can have huge benefits for your agency and the constituents you serve.
Are there any topics that you would like us to cover in 2016? Comment below and let us know what interests you! In the meantime, happy reading!
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