by Lane Turner, Solution Lead, Jury, Xerox
Jury duty is an important obligation, but it can be intimidating and inconvenient. When jurors are summoned, they receive a package of information that is hard to decipher and questions start to swirl about where they have to go, what they will do, how long it will take and what to expect. From a court’s perspective, the major pain points are making sure all citizen questionnaires are mailed and returned, and getting enough jurors to serve.
Clearly, the entire jury duty process can be cumbersome, time consuming and complicated for all parties involved. Many courts are looking to rectify this and there are six technologies that can help.
- Online Jury Questionnaires: Courts can optimize the qualification questionnaire process by sending a simple summons postcard instructing citizens to fill out their information online. Digital data entry better suits today’s modern citizen, and courts benefit from less postage costs and speedier responses from prospective jurors.
- Personalizing Communication: Providing jurors with important day of information – service reminders, driving directions, parking instructions and key contact information – is necessary. But snail mail isn’t always the most convenient way to reach citizens. A multi-channel approach offers potential jurors to opt-in for mail, email, text and/or voice recording communication.
- Digital Signage: Ensuring citizens know exactly where to go when they arrive is important, as well as keeping them informed of the day’s events. Improving the experience with digital signage, helps jurors get to where they need to be quickly, and provides real-time status updates and instructions so participants know what to expect next.
- Personalized Barcodes: Jury check-in and check-out requires data clerks to key into the system a great deal of information for each prospective juror. Implementing barcode technology provides citizens with a personalized barcode that stores their information, which is scanned into a tablet or hand held device much like the process to board an airplane.
- Payment Kiosks: If a juror is getting paid by the state for their service, a kiosk – similar to an ATM – can be used to automatically pay a juror through their personalized pin number.
- Entertainment Technology: Jury selection day can be long and inconvenient without options for connecting with the outside world. Offering free Wi-Fi and televisions improves the jury duty experience.
Constituent engagement and customer service are two areas that can highly impact jury duty success and public perception. Overall, technology has the ability to positively influence and evolve the courts’ many processes for both jurors and employees.
We’ll be talking about the evolution of courts due to technology advancements and how Xerox is helping at the Court Technology Conference (CTC) on September 22 – 24. If you’re attending, stop by booth #532. We’d love to hear from you!