Catalyzing Technologies on the Government Horizon

By Chuck Brooks, Vice President and Client Executive, Department of Homeland Security, Xerox

Today’s rapid technological changes and advances can be mind-boggling. It seems that yesterday’s futuristic technology is today’s cutting-edge reality. Did you ever think we’d be able to print more than just text on paper, but an actual object like prosthetics for medicine or wearable sensors?

I recently contributed an article, “Some Catalyzing Technologies on the Government Horizon,” to The Hill that discussed the transformation of technology like 3-D printing along with data science, digital transformation, the Internet of Things and cybersecurity and its impact on government.

In addition to the technologies I mentioned in the article, emergent artificial intelligence (AI) and augmented reality technologies are other industries with pending influence on governments. These are no longer things of science fiction and will likely change operations in both the public and private sectors over the next decade.

Companies are already developing technology to distribute AI software to millions of graphics and computer processors around the world. Xerox PARC and Xerox Research Centre Europe have applied AI, machine learning, and natural language processing to solve a variety of business problems. AI can understand, diagnose, and solve customer problems — without being specifically programmed. And the Xerox WSD Virtual Agent machine’s learning technology taps into intelligence gleaned from terabytes of data that the company obtains about customer interactions. It also has the ability to learn how to solve new problems. There are many implications for improving government service by utilizing this kind of AI technology, including next generation robotics.

Augmented reality intertwines the physical and digital world by computer-generated sensory input such as sound, video, graphics, and sometimes — even smell. Google Glass and Oculus Rift are already good examples of these emerging technologies. Several companies are working on “neuromorphic” tech, which will incorporate nano-chips into wearables (i.e. watches, clothing, wristbands) modeled after the human brain. Uses for this type of technology in government could be by first responders, healthcare specialists, law enforcement, and military professionals. My colleague Kirk Norsworthy, CIO of the State Enterprise Solutions Group at Xerox, discussed wearable technology in a GCN article and recent blog post.

Adoption and integration of these new technologies and services will be driving factors in the successful performance and progress of government agencies.

Read the full article, “Some Catalyzing Technologies on the Government Horizon” on The Hill.

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